Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Project / Program Management Management Level Director Job Description & Summary We’re shaping PwC’s future workforce for the AI era. As the Program Delivery Lead for our AI Workforce CoE at PwC Australia, you’ll bring together organisational design, people change, and agentic operating principles to enable safe, confident human‑AI teaming across lines of service. Why PwC? At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies , and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. What you’ll do: Stand up and operationalise the AI Workforce COE; set cadence, milestones and reporting to assist in the embedment of AI adoption at scale across the business. In collaboration with business, lead the team to define critical roles, recraft job architecture and position descriptions and apply retention strategies for key talent; align rewards/recognition and update performance management incl. alignment to PwC frameworks Lead the roll out of HITL standards and manager expectations training for AI-enabled work; set thresholds and escalation paths, documentation, and escalations (dependency with R&Q stream/ Responsible AI requirements) Model potential org structures (Pods vs Broader teams), spans/layers, and supervisory ratios; recommend options for Business selection. Build the skills framework and plan training and ongoing upskilling for immediate business-critical (BIG) needs and for launch and scale Assist the business in transitioning of both onshore and offshore teams; manage employee relations/experience, consultations, and policy alignment and mobility/redeployment/hiring as needed Capture lessons learned and codify firmwide people frameworks and adoption playbooks to guide subsequent waves of transformation. In partnership with the business as well as the central project change and communications capability, design and deliver the overall comms plan and strategic change narrative. Lead a multidisciplinary, decentralised team (workforce, analytics, risks, change, org design, HR, tech) Provide clear instruction and program management reporting to enable strong collaboration. Foster a culture of inclusion, psychological safety, ethical responsibility, and continuous learning/experimentation. Lead communities of practice to upskill practitioners across business units; scale enablement through train-the-trainer models. Coach leaders on agentic ways of working and HITL expectations; support teams through transition with empathy and clarity. Champion wellbeing and safe, sustainable adoption of AI-enabled ways of working. What we’re looking for: 12-15 years in organisational development/effectiveness and complex enterprise transformation, including operating model redesign and large scale, people centred change. Proven leadership standing up and running a transformation CoE or program, with budget ownership (approvals via SteerCo ) and oversight of external partners. Experience with enterprise job architecture design; role evaluation criteria; spans/layers and supervisory ratios; organisation modelling; performance and rewards alignment; end‑to‑end employee lifecycle redesign. Strategic workforce planning and workforce analytics experience; HRIS/data literacy to inform role/skills decisions and adoption insights. Demonstrated experience partnering with risk/governance teams to establish frameworks and guardrails to define HITL standards Change and communications leadership; senior stakeholder management across lines of service; design and roll‑out of learning and credential pathways. Understanding of AI agentic operating models is ideal; strong adjacent transformations (automation, analytics‑enabled delivery, digital ways of working) are highly valued. What you’ll gain: The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise . Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together. Clear paths for career progression supported by continuous learning and leadership development. Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks. A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. Ready to grow here and go further? Join PwC Australia as a Program Lead – AI Future Workforce Director and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Benefits Realization Management, Business Case Development, Business Communications, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Cross-Functional Team Coordination, Embracing Change, Emotional Regulation, Empathy, Goal Alignment, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Optimism, Organizational Structure, Process Planning, Professional Courage { 28 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date March 3, 2026
